Privacy Policy – oren-ziv.co.il
1. Introduction
At oren-ziv.co.il, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights, in compliance with the General Data Protection Regulation (GDPR).

2. Who We Are
Website: https://oren-ziv.co.il
Data Controller: Oren Ziv Ram
Business Activity: Laser acupuncture, Japanese acupuncture, auricular medicine, and integrative treatments in Mafra and Estoril, Portugal
Contact Email: orenzivcoil@gmail.com

3. What Personal Data We Collect
We may collect the following types of personal information:

Full name and contact information (email, phone)

Health details provided during appointment requests or contact forms

IP address and browser behavior (via cookies)

Payment details (if you purchase treatment packages)

Communication preferences (if you subscribe to emails or contact us)

4. How We Collect Your Data
When you fill out contact or booking forms

When you subscribe to our newsletter or updates

Through cookies and tracking tools (e.g. Facebook Pixel, Google Analytics)

Through direct messages or emails sent to us

5. Why We Use Your Data
We process your data to:

Book and manage appointments

Respond to inquiries

Send appointment reminders or clinic updates

Improve our website and advertising

Fulfill legal or contractual obligations

We do not sell or rent your personal information to third parties.

6. Legal Grounds for Processing
We use your data based on:

Consent (e.g. accepting cookies, signing up for emails)

Contractual necessity (e.g. booking a treatment)

Legal obligation (e.g. invoices)

Legitimate interest (e.g. improving services)

7. Cookies & Tracking Tools
Our website uses cookies for functionality, performance, and marketing.

Essential cookies ensure proper operation

Analytics cookies help us understand visitor behavior

Marketing cookies (like Meta Pixel) track campaign performance

You will be asked for consent before using non-essential cookies. You can manage or withdraw consent via our cookie banner.

8. How We Store and Protect Your Data
We store your data securely using trusted services (e.g. Zoho Mail, Stripe, WordPress).
Data is only retained for as long as needed for its purpose or legal compliance.

9. Your Rights (GDPR)
You have the right to:

Access and correct your data

Request data deletion

Withdraw consent at any time

Object to certain types of processing

File a complaint with your local data protection authority (CNPD in Portugal)

Contact: orenzivcoil@gmail.com to exercise these rights.

10. Third-Party Services Used
We may share necessary data with the following GDPR-compliant services:

Stripe (payment processing)

Zoho Mail (email delivery)

Google Analytics (website statistics)

Meta/Facebook Pixel (ad performance tracking)

Only the minimum required data is shared, and all services are bound by data protection agreements.

11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. The latest version is always available on our site.

Last updated: July 17, 2025